NK
Nomthandazo K
1 reviews | Active since Jun 2014
21 Dec 2021, 05:09
poor customer service
i bought shoes and the size was small, requested for an exchange. shoe was collected by the courier company on the 7th of december 2021. phoned in on the 10th and spoke to renee who confirmed that the shoe was received and a delivery of the correct size was going to be on a monday the 13th of december. up until today(21 december 2021) i'm being told stories and being sent from pillar to post
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Replies (3)0
Replies (3)
Studio 88's replyOfficial
21 Dec 2021, 07:20Dear Nomthandazo
Thank you for your message.
Refunds take approx.4 days to process and then can can take, depending on your bank, anywhere between 3 and 14 days to reflect in your account.
Your query will be sent to the accounts department to confirm your refund.
Stay safe, yours in style, Studio 88
Thank you for your message.
Refunds take approx.4 days to process and then can can take, depending on your bank, anywhere between 3 and 14 days to reflect in your account.
Your query will be sent to the accounts department to confirm your refund.
Stay safe, yours in style, Studio 88
Studio 88's reply21 Dec 2021, 07:20
Official
Dear Nomthandazo
Thank you for your message.
Refunds take approx.4 days to process and then can can take, depending on your bank, anywhere between 3 and 14 days to reflect in your account.
Your query will be sent to the accounts department to confirm your refund.
Stay safe, yours in style, Studio 88
Thank you for your message.
Refunds take approx.4 days to process and then can can take, depending on your bank, anywhere between 3 and 14 days to reflect in your account.
Your query will be sent to the accounts department to confirm your refund.
Stay safe, yours in style, Studio 88
NK
Nomthandazo K's updateReviewer Update
21 Dec 2021, 17:06what a good turn of events. i received a call from Jason regarding my query and i must say that he has not only resolved my query but he went an extra mile by making me happy with shopping at studio 88. i wasn't aware that my order had increased with an amount of R150 and studio 88 has decided to write off that amount. thank you Jason for a job well done and for loving what you do. I'm impressed at how you handled my query
NK
Nomthandazo K's update21 Dec 2021, 17:06
Reviewer Update
what a good turn of events. i received a call from Jason regarding my query and i must say that he has not only resolved my query but he went an extra mile by making me happy with shopping at studio 88. i wasn't aware that my order had increased with an amount of R150 and studio 88 has decided to write off that amount. thank you Jason for a job well done and for loving what you do. I'm impressed at how you handled my query
Studio 88's replyOfficial
22 Dec 2021, 07:39Dear Nomthandazo
Thank you for your feedback, we are glad you are happy with the end result.
Stay safe, yours in style, Studio 88
Thank you for your feedback, we are glad you are happy with the end result.
Stay safe, yours in style, Studio 88
Studio 88's reply22 Dec 2021, 07:39
Official
Dear Nomthandazo
Thank you for your feedback, we are glad you are happy with the end result.
Stay safe, yours in style, Studio 88
Thank you for your feedback, we are glad you are happy with the end result.
Stay safe, yours in style, Studio 88