KK
Kkk K
1 reviews | Active since Dec 2023
15 Apr 2024, 12:37
PATHETIC SERVICES
I have requested a return on 2 items on the 1 April 2024. Lucinda Van Zyl had contacted me on the 2 April 2024 saying refund will take 10 days by the 12/04 I will receive my refund. Today is the 15/04 I had sent 2 emails and no reply. I did not receive any feedback about when the items was received at the warehouse as that is what she told me il be updated. I did not receive any invoices on the returns. Fwd: Shipment Status Update: Waybill
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Replies (3)
Studio 88's replyOfficial
15 Apr 2024, 13:01Dear Kirusha,
Thank you for your message. Refunds take approximately 4 days to process and then can take - depending on your bank, anywhere between 3 and 14 days to reflect in your account. Your query will be sent to the accounts department to confirm your refund. Apologies for the delay.
Yours in style,
Studio 88 Customer Service Team
Thank you for your message. Refunds take approximately 4 days to process and then can take - depending on your bank, anywhere between 3 and 14 days to reflect in your account. Your query will be sent to the accounts department to confirm your refund. Apologies for the delay.
Yours in style,
Studio 88 Customer Service Team
Studio 88's reply15 Apr 2024, 13:01
Official
Dear Kirusha,
Thank you for your message. Refunds take approximately 4 days to process and then can take - depending on your bank, anywhere between 3 and 14 days to reflect in your account. Your query will be sent to the accounts department to confirm your refund. Apologies for the delay.
Yours in style,
Studio 88 Customer Service Team
Thank you for your message. Refunds take approximately 4 days to process and then can take - depending on your bank, anywhere between 3 and 14 days to reflect in your account. Your query will be sent to the accounts department to confirm your refund. Apologies for the delay.
Yours in style,
Studio 88 Customer Service Team
KK
Kkk K's updateReviewer Update
15 Apr 2024, 13:24If the invoices for returns have today's date the 15/04 so why did Lucinda Van Zyl give me wrong information? Calls are recorded so why you don't listen to her conversation.
KK
Kkk K's update15 Apr 2024, 13:24
Reviewer Update
If the invoices for returns have today's date the 15/04 so why did Lucinda Van Zyl give me wrong information? Calls are recorded so why you don't listen to her conversation.
Studio 88's replyOfficial
24 Apr 2024, 08:17Dear Kirusha,
We're sorry about the delay with your refund and the inconvenience caused.
Yours in style,
Studio 88 Customer Service Team
We're sorry about the delay with your refund and the inconvenience caused.
Yours in style,
Studio 88 Customer Service Team
Studio 88's reply24 Apr 2024, 08:17
Official
Dear Kirusha,
We're sorry about the delay with your refund and the inconvenience caused.
Yours in style,
Studio 88 Customer Service Team
We're sorry about the delay with your refund and the inconvenience caused.
Yours in style,
Studio 88 Customer Service Team