Pathetic service

Can someone please explain to me this pathetic excuse I was told today that I have to return shoes that I bought to the same branch that I initially bought them from.... That's thee most pathetic service I have ever had

Bought shoes on Friday at studio 88 jmall , thought size would be okay but to my surprise it wasn't. Went to Maponya mall today was told they don't have shoe in store and no branch now has size 10 that I actually want.

I requested that I can exchange and buy another shoe of that value or more and was told some **** excuse that I have to drive back to jmall just to do an exchange .

Is that customer service Studio 88 or just being pathetic. In my entire life I've never heard that a customer must go to the branch were goods were bought when you exchanging something that you bought from the same brand.

Can someone urgently call me and send me a copy of your terms and conditions underlining that policy

Regard Sibu Tel ********** 229