Pathetic Customer Service

Firstly let me say I dont complain, and do things like this but I have any ever in my life recieved customer service like this before!!

On the 6th of October I message your Facebook page to ask if you guys had two pair of sneakers, to date I have not gotten a reply besides your automated message once I sent the message.

I then made it my duty to go around to your Cape Town store to check, but no luck.

Then I though I would phone the headoffice on Monday, I spoke to a lady named Rene, I asked her if she could assist me her words to me was " Oooo I am on my way out of the office already" that was 16:57.

I then thought let call the JHB and Durban stores to here if they have and then arrange with a family member to collect on my behalf, let me tell you guys that your staff has no telephone etiquette, I think they were speaking to a work colleague calling from another store, but alteast I got some assistance, they could confirm that there are stores that have but they also recommended I call the head office to arrange as they could see which stores has as well as the quantity.

The next morning the 7/11/17 I called the head office and spoke to lady named Gillian, who said she will have a look and call me back the afternoon, today is the 11/11/17 and still not response.

I also email the customer support, whoever that was that responded said there is only 6 pairs available in the company. Once I rep**** and said that I spoke to Gillian and the stores who told me they still have, they rep**** "where you based" and still no reply.

My brother also called and the Headoffice & also spoke to Gillian asking they could source a pair a sneakers, this time she said - that he has to call the stores to find out who has got.

All we want to know is are you guys willing to assist yes or no?

To me this is disgusting customer service!!!