Order number ST-***

I ordered sneakers from studio 88 on the 30/11/202. Until this day I have not received an email or message to track my parcel, nor have I received a call from any courier for signing for delivery of my parcel.

I have gone out of my way to email customer service. This is such an inconvenience. I am not one to complain but if you are ordering something online you expect the service that is stated online. Firstly I didn't get a message or any form of communication about my parcel and a tracking number. After 10 days (which is your delivery time, according to your online site) I had to reach out to you to find out where it is. I am then told the driver had no answer (although I did not receive a call) and the parcel will be re-scheduled. After asking for a tracking number and delivery date I am now told that it was delivered on the 2/12/2021. The recipient didn't receive a call, nor did she sign or get the parcel. So where is it? As even customer service does not seem to know. I find this strange as the person who is supposed to sign for the parcel did NOT receive it, nor signed for it (also stated on your site that no one but the recepient can sign, unless requested otherwise) when I login online to track using my order number it does not even state that it's in transit or out for delivery. What an inconvenient experience. Can this be rectified.