Order cancelled at the last hour

They don't even deserve that 1 star I placed an order on the 11th of Dec,got an email confirming my order...days passed and I tried to track the order,I emailed them asking them to track it for me,they send me a reply with their logo,I called them,they told me that my order hasn't left the warehouse,they will escalate my query to customer service,this was on Tuesday...Today,on Thursday!2 days away from Christmas they send me an email that they are refunding me,like?on the last hour?

I am furious,what will the kids wear on Saturday....Studio 88 is unprofessional and know nothing about customer service Do they not monitor how much stock they have before taking more orders...this was the 1st and last time buying anything from ur online store,it's pathetic