OnlineStore - money deducted but order not processed

I made an online purchase at Studio88 website on 30/10/2020, the order was cancelled but the payment was deducted from my account. I contacted Studio88 on their Facebook page but i didn't get a response. I also sent them an email but they are not responding.

This is unacceptible and isn't different to *****.

I made a purchase using the following email: ***

and sent an enquiry using the following email:

***