CA
Charles A

1 reviews | Active since Aug 2018

02 Aug 2018, 01:18

No refund policy at Studio88

I bought a pair of sneakers at Studio88 this past Saturday for my sister. I told the lady who was assisting me that I want size 2 and she insisted that I take size 3 saying it is a small cut, they are now big I can't change them and I can't be refunded. Apparently the shoe don't have size 2 and I was only aware of the no cash refund policy after the purchase read the slip. Now I can't get the right size and I also can't be refunded. I don't want to do business with them ever again.

0
Replies (6)
Studio 88
Studio 88's reply02 Aug 2018, 09:29
Official

Dear Charles

Thank you for your message, dependant on the circumstances, we give cash refunds. Please advise at which store the purchase was made. I will then send your details to our General Manager and he will contact you.

Studio 88 Team

CA
Charles A's update02 Aug 2018, 14:55
Reviewer Update
The purchase was made at Studio88 in Carlton Centre (Johannesburg), Saturday 28Aug18.
Studio 88
Studio 88's reply02 Aug 2018, 16:18
Official

Thank you, I will refer your details.

Studio 88 Team

CA
Charles A's update05 Aug 2018, 16:05
Reviewer Update
I have not received any feedback since the escalation. I'm still not happy and unattended. I went to a different store and they said I can only exchange where I purchased.
Studio 88
Studio 88's reply05 Aug 2018, 18:17
Official

Hi Charles

I will investigate why you have not been contacted, apologies.

Studio 88 Team

Studio 88
Studio 88's reply06 Aug 2018, 08:44
Official

Hello Charles

The manager has tried to contact you several times only to receive your voicemail lite.

Studio 88 Team