LM
Lewellyn M

1 reviews | Active since Sept 2022

28 Sept 2022, 11:01

No number studio88

Purchased two pairs of sneakers on 26 September 2022. The Puma shoes were marked down to R999 and I was charged R1100. I only realised it when I got home and I attempted to get the contact details via the internet and not one of their numbers worked or were out of order. I also saw on the internet that the special is indeed R999, The Pumas I selected were amongst the all the others and the only price listed was R999. I confirmed if the price for my product was R999 and the manager confirmed it. However, the pair I selected was Xray 2, but I had no way of even knowing there was a difference or price difference as all the shoes were in the same display area with the same advertised price. Now I have to drive back, explain my situation, use my time and extra money on fuel. Happy about my products, but I'm unhappy about the poor after sales service (contact number).

0
Replies (4)
Studio 88
Studio 88's reply28 Sept 2022, 11:24
Official
Good day Mr Moolman 
thank you for bringing this to our attention
if you could please confirm which number/s you were trying to contact and we will investigate this right away.
Please also confirm if you can which store you experienced this at so we can address the display concern.
Kind regards
Studio 88 team 

Best regards,

LM
Lewellyn M's update28 Sept 2022, 15:26
Reviewer Update
Hi. Middelburg Mall MPUMALANGA.
*** Google
*** Google
*** on your website (woman who answered the 013 number said the 079 number was not in use any longer and that I should drive to the shop. I asked what about the 010 and she just said I should not call the 010 number.

Studio 88
Studio 88's reply29 Sept 2022, 06:25
Official
Thank you very much for the details
We will address this ASAP 
regards

Best regards,

Studio 88
Studio 88's reply29 Sept 2022, 07:38
Official
Please may you share your contact number for our regional manager to contact you and assist with resolving the matter 
thanks!

Best regards,