Most terrible customer service, delivery and overall service.

Most terrible customer service, delivery and overall service. I purchased 2 items, one I was happy with, 1 i wanted an exchange for size. I emailed studio 88 by the 28th November Renee from customer service confirmed that the parcel will be picked up in 3 days. It was the 7th December still no collection. I emailed her a few times no reply. I called the call center spoke to Simphiwe, oh my word the rudeness coming from her. Was shocking. She spoke to me in such a condescending manner, I speak the truth I was shocked. Anyway, my parcel was still not collected as she stated it wil be collected the same day I called, I then emailed the complaints department for assistance. I got a reply to say they wil collect the parcel, and apologies for the inconvenience. That's was their repomse from my lengthy email. The parcel was collected on Thursday the 8th. However it will take 2 weeks for me to receive the correct size which means maybe before Christmas maybe after. I needed the item for my son for Christmas.