TM
Thandeka M
1 reviews | Active since Nov 2017
16 Nov 2022, 10:27
Le-buy refund.
Terrible service, i wanted to a refund on my expired le-buy to purchase a different product instore. They refused to help me because the le-buy was initiated in a different studio 88 branch. How can the same company not function the same? What systems does studio have that doesnt allow them to access a transaction that was done in a different branch. Pathetic service, i will never use this store ever again.
Helpful (0)
Replies (3)0
Replies (3)
Studio 88's replyOfficial
16 Nov 2022, 10:37Good day
Unfortunately Lay Byes cannot be changed or transferred as this is standard protocol. We are sorry you found this inconvenient but the staff were following internal rules in this regard.
Unfortunately Lay Byes cannot be changed or transferred as this is standard protocol. We are sorry you found this inconvenient but the staff were following internal rules in this regard.
Best regards,
Studio 88's reply16 Nov 2022, 10:37
Official
Good day
Unfortunately Lay Byes cannot be changed or transferred as this is standard protocol. We are sorry you found this inconvenient but the staff were following internal rules in this regard.
Unfortunately Lay Byes cannot be changed or transferred as this is standard protocol. We are sorry you found this inconvenient but the staff were following internal rules in this regard.
Best regards,
TM
Thandeka M's updateReviewer Update
16 Nov 2022, 11:07I must say that your rules are not putting the customer first. I have moved now to a different location but you are telling me i need go back for my money. Extremely poor rules and procedures in place
TM
Thandeka M's update16 Nov 2022, 11:07
Reviewer Update
I must say that your rules are not putting the customer first. I have moved now to a different location but you are telling me i need go back for my money. Extremely poor rules and procedures in place
Studio 88's replyOfficial
16 Nov 2022, 11:51 We apologize further for the inconvenience.
Regards,
Studio 88 Customer Service
Regards,
Studio 88 Customer Service
Best regards,
Studio 88's reply16 Nov 2022, 11:51
Official
We apologize further for the inconvenience.
Regards,
Studio 88 Customer Service
Regards,
Studio 88 Customer Service
Best regards,