Lack of Customer Service Bad Attitude from Studio 88 staff

Dear Customer Care

I write this email with utmost disappointment and dissatisfaction. On 30 November I purchased a white Nike Airforce 1 High top from The Galleria Branch. It was a bit dirty but I was told it was the last pair. My partner also bought me a pair of white Nike Airforce 1 so i needed to return the one I bought.

On Saturday 6 December I went to your branch in The Chatsworth Centre. I was told they do not have cash to give me, I need to come back another day. I did tell the consultant I cannot come back is it will cost me more money. The asked me to wait but also stated most customers are paying via card.

I advised them I will go shopping and come back. About 20 minutes later i went back to the store. One of the female consultants spoke in Zulu and told her colleague that I returned to the store so quickly. While I was there I did see 2 customers paid cash for the amounts of about R700 and R500. I decided to take another walk and return a while later as I was giving the store more time to have the cash for my refund. When I returned the third time I could see and sense the attitude from the staff as if they were going to refund me from their own pockets. I stood there waiting - they did not even bother to say that they now have the cash to process my refund.

After she had taken my receipt to check I told her i would need my original receipt back as I had other purchases on it. She told me i cannot get my receipt back. I insisted then she says she will make a copy for me which she then advised there's n guarantee that I could use the copy if i had to return the other items on the receipt. I asked to speak to the store manager - she then shouted to me that she is the store manager. I kept insisting on her giving me her name, i even asked the other staff for her name - they refused and after a while said her name is Nontokozo.

Then she goes on to GOSSIP about me to the other staff IN MY PRSENCE!!!!!!!! Talking in Zulu again about how I am insisting on getting my original receipt as if I was a joke to them. When I asked her about it she shouted at me IN FRONT OF OTHER CUSTOMERS IN THE STORE, SAYING SHE IS JUST TALKING ABOUT THE RECEIPT. She didn't even have the decency to let me leave the store before gossiping about me. This is absolutely unacceptable in every level.

After that drama she shows me the screen and says she does not know how to process the refund as I purchased the item on The Black Friday Sale and now the item is at the normal price. She needs to wait for the Manager. SO NOW SHE IS JUST THE ASSISTANT MANAGER.

I left my number for them to call me. To date I have not received a phone call. I want to return my shoe and get my refund. What is so difficult about that.

I also took the liberty into going on the website. My word, There are so many bad reviews with the same issues and attitude that I experience. Where is your customer service????? I work in a customer centric environment. I would have been fired if I had to speak to my customers or treat them the way Studio 88 treated me.

I insist on someone calling me on *** or emailing me as I will resort to social media with my experience.