AK
Ayesha K

1 reviews | Active since Dec 2021

16 Dec 2021, 14:29

Irate

I placed an order on 25/11/2021 and was emailed an invoice number , an agent sent me out the tracking number for Pargo couriers The tracking number provided "DOES NOT EXIST'

I've had no further communication, this is absolutely frustrating at the fact that there was trust put in you guys when placing the online order, using airtime and data on a daily basis for something that I already received payment confirmation for. If there is no response by tomorrow midday, I'd be sending this through on "HELLO PETER", including the call logs and numerous emails.

I've even gone to the extent of even going instore, to which I had such pathetic service as well. I have to come to a point where if I don't receive any communication I do insist on "REFUND".

0
Replies (5)
Studio 88
Studio 88's reply17 Dec 2021, 07:59
Official
Dear Ayesha

This is to confirm that we have received your message. 

We apologise for any inconvenience caused, please note that your order is important to us. 

Your message has been forwarded to the eCommerce Team for them to supply feedback in regards your request. 

We apologies for your delayed Black Friday delivery. 

Stay safe, yours in style, Studio 88 Customer Service
Studio 88
Studio 88's reply17 Dec 2021, 08:32
Official
Good day Ayesha

We have checked all online orders and cannot see any order placed by you under your name or surname, please supply us with your order number so that we can locate it. Was your order placed under another name? 

Please advise so we can assist with resolving the issue.

Studio 88 Online
Studio 88
Studio 88's reply17 Dec 2021, 13:22
Official
Thank you Ayesha

We apologies once again for your frustration.

We will revert with feedback as soon as possible.

Stay safe, yours in style, Studio 88
Studio 88
Studio 88's reply17 Dec 2021, 13:31
Official
Hi Ayesha

We have sent you an email with communication regarding the status of you order, we sincerely apologize for the delays and inconvenience caused. The item that you have ordered is unfortunately over-sold and unavailable. We again apologize that this was not communicated earlier, a full refund for your order will be processed.

Studio 88 Online
Studio 88
Studio 88's reply17 Dec 2021, 14:39
Official
Hi Ayesha

Our customer service agent is in the process of sourcing the item for you, we will respond on our last email thread with an update. 

Studio 88 Online