I want my refund before i take this to social media the nerve for Asanda to tell me it is not her problem

I am writing to formally complain about the poor customer service I have experienced at Studio 88 regarding a recent purchase.

I purchased a pair of tekkies and attempted to exchange them due to a sizing issue. I first visited the Studio 88 store at St Georges Mall in Cape Town CBD, where I was informed that they did not have the required size and was referred to the Golden Acre branch. Unfortunately, they also did not have the size available and advised that they did not have funds available to process a refund.

I then visited the Vanguard Mall branch and was given the same response. For the past three days, I have returned to the St Georges Mall store seeking assistance. A staff member, Asanda, promised to call me back once funds were available but failed to do so. When I followed up, I was told she was unsure and would check and call me back again, which did not happen. On further follow-up, I was told there were still no funds and that it was “not her problem,” after which the call was abruptly ended.

I find this level of service unacceptable. I am being told about a 30-day no-refund policy, yet I am unable to receive assistance within that timeframe due to the store’s lack of funds. This situation is unfair and unreasonable.

I am requesting an urgent resolution and a full refund. Please treat this matter with priority.

You may contact me at ***.