I'm very disappointed

I'm just from the the Ranburg Square branch, I fitted the shoes of size 8 and felt tight and I requested size 9 but it was out of stock so I took them, 15min later I could still feel the pain on my toes and decided to return the shoes and they told me I can't because of the \no return policy"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;413517;748506;1;2;0;1;0;0;2;NULL;NULL;NULL;15/07/30 14:40;15/07/30 12:47;Why is my Credit report still reflecting this???;9,01E+12;???;***;I requested my Multi-loan to me removed on my name and was informed by Roxanne and received a letter from Capitec it has been closed and this data was sent to ITC to stop it reflecting on my credit report.Today I was told ITC has updated yesterday and the Multi loan was still showing as Capitec failed to send the data, I want to know now why was it not sent and why is the stupid multi load still on my credit report after everything states it is closed! I requested feedback but have not received any response out of Capitec!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;184154;754;14;2;0;1;0;0;2;NULL;NULL;NULL;15/07/30 14:47;15/07/30 12:51;********* and Dishonest Practice by Jet Salesman;***85 1325;The Regional manager - KZN;***;Re: ********* practice at Jet store- Pavilion. On the 29/07 2015, sales person \Handsome\"""