ST
SBONGILE T
1 reviews | Active since Oct 2014
30 Dec 2018, 12:32
Horrifying service
I went to studio 88 today to exchange sneakers but lost the original receipt of the purchase. The guys that were helping me said I'm stressing them on the last Sunday of the year, they said how do they know that I didn't guy the sneakers on the streets now I'm coming to them to exchange sizes. I've never been so insulted like this in my life, in short studio 88 staff do not know what customer service is. Luckily the guy that was helping me when I bought the sneakers was around and I recognised him. I really didn't appreciated the staff implying that I'm buying counterfeit goods and coming to them to exchange sizes.
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Studio 88's replyOfficial
30 Dec 2018, 16:20Good Afternoon Sbongile
We apologize for your experience in regards your exchange and thank you for bringing this to our attention.
Would you be so kind as to advise us as to which store you had this experience, the date, possibly the time and if you can recall who assisted you so that we can follow up.
Please note that in regards you consumer protection act, you are required to retain your receipt, with this, you are in your right to request an exchange or refund. The retailer also requires the receipt to confirm your purchase and can thus fulfill your request.
Regards
Studio 88 Team
We apologize for your experience in regards your exchange and thank you for bringing this to our attention.
Would you be so kind as to advise us as to which store you had this experience, the date, possibly the time and if you can recall who assisted you so that we can follow up.
Please note that in regards you consumer protection act, you are required to retain your receipt, with this, you are in your right to request an exchange or refund. The retailer also requires the receipt to confirm your purchase and can thus fulfill your request.
Regards
Studio 88 Team
Best regards,
Studio 88's reply30 Dec 2018, 16:20
Official
Good Afternoon Sbongile
We apologize for your experience in regards your exchange and thank you for bringing this to our attention.
Would you be so kind as to advise us as to which store you had this experience, the date, possibly the time and if you can recall who assisted you so that we can follow up.
Please note that in regards you consumer protection act, you are required to retain your receipt, with this, you are in your right to request an exchange or refund. The retailer also requires the receipt to confirm your purchase and can thus fulfill your request.
Regards
Studio 88 Team
We apologize for your experience in regards your exchange and thank you for bringing this to our attention.
Would you be so kind as to advise us as to which store you had this experience, the date, possibly the time and if you can recall who assisted you so that we can follow up.
Please note that in regards you consumer protection act, you are required to retain your receipt, with this, you are in your right to request an exchange or refund. The retailer also requires the receipt to confirm your purchase and can thus fulfill your request.
Regards
Studio 88 Team
Best regards,