HORRIBLE SERVICE BY MANAGER AT STUDIO 88 NORTHGATE

On the 16th of April 2025 @ 17:57 i went into the Northgate Studio 88 having travelled all the way from Centurion, the doors were already closed. A lady walked out and then i walked in. I asked what their operating hours were as i was returning shoes that i had previously bought at the store. I spoke to a very polite gentleman who advised me that they had cashed out already and that they did not have any money as it was already all banked i then asked what the solution would be in this case and then a very rude man jumped into the conversation telling me they had to close the store at 17:50 as they had to clean, he raised his voice at me speaking very rudely and in an uncouth manner telling me he was the manager and that's when the rest of the staff laughed i then asked him if this is the manner in which they speak to their customers he then continued being rude telling me that we customers treat them badly and that's when i told him i do not want to speak to him and that i would only speak to the polite gentleman that i had been speaking to initially. The gentleman then took down my details and then told me he would contact me once they have money in the store. I then asked for the so called managers name and he refused to give me his name telling me i can find it on the website. I said to him this is so shocking and that i had never ever felt that disrespected in any shop before. I'm a regular customer at the store and i have sworn to never set foot there again. I emailed their complaints email address and they acknowledged my email and stated that the regional manager would investigate. It has been 2 weeks and yet i have not received a response to date. PLEASE urgently assist as i would like for this matter to be sorted out as the disrespect was utterly disgusting and degrading having had the staff laugh at me.