Gross Misrepresentation & Possible ***** – Studio 88 Emala Mall (Witbank)

On 28/08/2025 I experienced shocking misconduct at the Studio 88 Emala Mall branch.

1. I specifically requested the Nike Giannis Immortality 3 ASW Red/White, Size 9 (Q124). The sales system confirmed availability. However, I was deliberately given Size 8 and then falsely told that Size 9 was not available.

2. The shoes were placed in a wrongly labelled box, creating a misleading representation.

3. I paid the full price in cash, yet my receipt was irregularly recorded as part R500 debit card and R300 cash. This raises serious concerns of internal ***** and manipulation.

This conduct amounts to gross misrepresentation, possible *****, and a direct violation of the Consumer Protection Act (Sections 41, 24, 54 and 48).

I have demanded:

The correct shoes in the correct size and packaging,

A forensic investigation into staff misconduct and irregular receipt capturing,

A written remedial report from management.

Failure to resolve will leave me with no option but to escalate the matter to the Consumer Goods and Services Ombud (CGSO), the National Consumer Commission (NCC), and open a ***** complaint with SAPS.

This experience has left me with zero trust in Studio 88’s integrity. I expect urgent corrective action.