Good service by the agent

Excellent service delivered by one of the agents, Mr Milton Siwela. This was after I had made a purchase on one of the sneakers on the 6th of November 2020 that got canceled automatically but money was deducted from my account. I then requested for a refund and Mr Siwela was helping me with that but the finance department was playing hide-and-seek. After a few weeks, I saw something I like and asked the agent to place an order on my behalf and it was done fast and swiftly. Order was placed on Friday the 4th of December 2020 and arrived the following Monday on the 7th. I must say that was super fast and I was very impressed. One thing I urge or would like to advise Studio 88 is to engage with their Finance team and try to improve their payment processes to avoid inconveniencing the customers. Stars for Mr Siwela.