AM
Ayanda M
1 reviews | Active since Feb 2021
05 Mar 2021, 15:28
********** store
I bought Nike Airforce sneakers and when I got hone I noticed the other side has a defect I didn't even wear them, the next morning I returned them back to where I bought them for a possible exchange or refund. Turns out they were running out of stock so I asked for refund to which they told me I should wait for regional manager, I mean ***, there are store managers can't they do this I am really ****ed with this store and I am willing to open a case againts them...
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Replies (3)
Studio 88's replyOfficial
08 Mar 2021, 08:02 Hi Ayanda, we hope all is well and we apologize for the defective items and customer service you experienced. As an authorised dealer of top authentic leisure brands, we take the quality of our product very seriously - Your query has been forwarded and a customer care agent will contact you shortly. Yours in style, the Studio 88 team
Best regards,
Studio 88's reply08 Mar 2021, 08:02
Official
Hi Ayanda, we hope all is well and we apologize for the defective items and customer service you experienced. As an authorised dealer of top authentic leisure brands, we take the quality of our product very seriously - Your query has been forwarded and a customer care agent will contact you shortly. Yours in style, the Studio 88 team
Best regards,
AM
Ayanda M's updateReviewer Update
08 Mar 2021, 08:20Finally sorted I search online for the store contact details and I found one I contacted the number to which I reached to a good guy named Vusumzi Nyani and he told me that he's not longer working at Hemingways studio 88 store but he insisted to help me anyway, he phone them and I don't know what he said but he got back to me telling me to go and get a refund next morning. Vusumzi Nyani is a very dedicated employee of studio 88, I applaud him studio 88 needs people like otherwise it will lose many customers
AM
Ayanda M's update08 Mar 2021, 08:20
Reviewer Update
Finally sorted I search online for the store contact details and I found one I contacted the number to which I reached to a good guy named Vusumzi Nyani and he told me that he's not longer working at Hemingways studio 88 store but he insisted to help me anyway, he phone them and I don't know what he said but he got back to me telling me to go and get a refund next morning. Vusumzi Nyani is a very dedicated employee of studio 88, I applaud him studio 88 needs people like otherwise it will lose many customers
Studio 88's replyOfficial
09 Mar 2021, 07:45Hi Ayanda - we are glad your issue has been resolved. Have a lovely day further, The Studio 88 team
Best regards,
Studio 88's reply09 Mar 2021, 07:45
Official
Hi Ayanda - we are glad your issue has been resolved. Have a lovely day further, The Studio 88 team
Best regards,