HL
Hlonie L
1 reviews | Active since Jul 2016
05 Apr 2019, 10:50
********** Activities
On sunday the 24th of March 2019 went to Studio 88 store at Birch Acress Mall in Tembisa to buy sandals for the amount of R 150 of which i used my capitec bank to pay for, on monday the 25th pass 6 in the morning receive an sms from capitec with a purchase of R 949.98 from the same store. went to inquire about the other purchase the store manager Khoza, who said i should bring my bank statement reflecting the purchase which I did, and requested for another statement which i again took, when i went on wednesday he promised that he has escalated to their head office and i should give it a week, till today, i havent received any feedback. when i go to the shop, he tells me they still busy, but cant show me proof that he has escalated. please i need to know what happened to my money, i need the money.
Helpful (0)
Replies (10)0
Replies (10)
Studio 88's replyOfficial
05 Apr 2019, 11:40Dear Hlonie
Thank you for reaching out to us. This matter will be refered to the relevant department for immediate attention.
We apologise for any inconvenience caused. You will be contacted within the next 24 hours.
Yours in style, Studio 88 Customer Service
Thank you for reaching out to us. This matter will be refered to the relevant department for immediate attention.
We apologise for any inconvenience caused. You will be contacted within the next 24 hours.
Yours in style, Studio 88 Customer Service
Best regards,
Studio 88's reply05 Apr 2019, 11:40
Official
Dear Hlonie
Thank you for reaching out to us. This matter will be refered to the relevant department for immediate attention.
We apologise for any inconvenience caused. You will be contacted within the next 24 hours.
Yours in style, Studio 88 Customer Service
Thank you for reaching out to us. This matter will be refered to the relevant department for immediate attention.
We apologise for any inconvenience caused. You will be contacted within the next 24 hours.
Yours in style, Studio 88 Customer Service
Best regards,
HL
Hlonie L's updateReviewer Update
15 Apr 2019, 11:20Good Day, i'm still waiting for someone to contact me, Again on Thursday 11/04/2019 another R 400 went off my account, how long does this have to go on, i must go and change my bank account because of your company, can someone please advise on what i need to do now.
HL
Hlonie L's update15 Apr 2019, 11:20
Reviewer Update
Good Day, i'm still waiting for someone to contact me, Again on Thursday 11/04/2019 another R 400 went off my account, how long does this have to go on, i must go and change my bank account because of your company, can someone please advise on what i need to do now.
HL
Hlonie L's updateReviewer Update
15 Apr 2019, 11:20Good Day, i'm still waiting for someone to contact me, Again on Thursday 11/04/2019 another R 400 went off my account, how long does this have to go on, i must go and change my bank account because of your company, can someone please advise on what i need to do now.
HL
Hlonie L's update15 Apr 2019, 11:20
Reviewer Update
Good Day, i'm still waiting for someone to contact me, Again on Thursday 11/04/2019 another R 400 went off my account, how long does this have to go on, i must go and change my bank account because of your company, can someone please advise on what i need to do now.
Studio 88's replyOfficial
15 Apr 2019, 12:11Dear Hlonie
I will follow up on your behalf. I am aware that documentation was requested for the accounts department to follow up with both the store and the card company.
Apologies as you should of been contacted.
Yours in style, Studio 88 Customer Service
I will follow up on your behalf. I am aware that documentation was requested for the accounts department to follow up with both the store and the card company.
Apologies as you should of been contacted.
Yours in style, Studio 88 Customer Service
Best regards,
Studio 88's reply15 Apr 2019, 12:11
Official
Dear Hlonie
I will follow up on your behalf. I am aware that documentation was requested for the accounts department to follow up with both the store and the card company.
Apologies as you should of been contacted.
Yours in style, Studio 88 Customer Service
I will follow up on your behalf. I am aware that documentation was requested for the accounts department to follow up with both the store and the card company.
Apologies as you should of been contacted.
Yours in style, Studio 88 Customer Service
Best regards,
HL
Hlonie L's updateReviewer Update
15 Apr 2019, 12:16Capitec statement was given to the store manager Khoza, two bank statements were given to him already
HL
Hlonie L's update15 Apr 2019, 12:16
Reviewer Update
Capitec statement was given to the store manager Khoza, two bank statements were given to him already
Studio 88's replyOfficial
15 Apr 2019, 12:33Thanks Hlonie
Appreciate your assistance and will revert.
Yours in style, Studio 88 Customer Service
Appreciate your assistance and will revert.
Yours in style, Studio 88 Customer Service
Best regards,
Studio 88's reply15 Apr 2019, 12:33
Official
Thanks Hlonie
Appreciate your assistance and will revert.
Yours in style, Studio 88 Customer Service
Appreciate your assistance and will revert.
Yours in style, Studio 88 Customer Service
Best regards,
HL
Hlonie L's updateReviewer Update
02 May 2019, 09:50I got a call on the 16th from someone from the head office and told me they still investigating will call me back, it's a new month, am still waiting, am i ever going to get my money back or should i just forget about and be a ***** victim of a shop i trusted with my card
HL
Hlonie L's update02 May 2019, 09:50
Reviewer Update
I got a call on the 16th from someone from the head office and told me they still investigating will call me back, it's a new month, am still waiting, am i ever going to get my money back or should i just forget about and be a ***** victim of a shop i trusted with my card
Studio 88's replyOfficial
02 May 2019, 10:17Dear Hlonie
Thank you for your message
I have referred your message to the accounts cash up department to please contact you with their findings, to my knowledge, the case was escalated to the banks ***** department.
Yours in style, Studio 88 Customer Service
Thank you for your message
I have referred your message to the accounts cash up department to please contact you with their findings, to my knowledge, the case was escalated to the banks ***** department.
Yours in style, Studio 88 Customer Service
Best regards,
Studio 88's reply02 May 2019, 10:17
Official
Dear Hlonie
Thank you for your message
I have referred your message to the accounts cash up department to please contact you with their findings, to my knowledge, the case was escalated to the banks ***** department.
Yours in style, Studio 88 Customer Service
Thank you for your message
I have referred your message to the accounts cash up department to please contact you with their findings, to my knowledge, the case was escalated to the banks ***** department.
Yours in style, Studio 88 Customer Service
Best regards,
Studio 88's replyOfficial
02 May 2019, 14:34Dear Hlonie
I have been advised that you spoke to our cash up accounts department and they advised you at the time that we had not received the funds in question and that they would most likely be held in your banks merchant suspense account.
My suggestion would be for you to go to Capitec bank with your query for them to investigate the transactions further.
Yours in style, Studio 88 Customer Service
I have been advised that you spoke to our cash up accounts department and they advised you at the time that we had not received the funds in question and that they would most likely be held in your banks merchant suspense account.
My suggestion would be for you to go to Capitec bank with your query for them to investigate the transactions further.
Yours in style, Studio 88 Customer Service
Best regards,
Studio 88's reply02 May 2019, 14:34
Official
Dear Hlonie
I have been advised that you spoke to our cash up accounts department and they advised you at the time that we had not received the funds in question and that they would most likely be held in your banks merchant suspense account.
My suggestion would be for you to go to Capitec bank with your query for them to investigate the transactions further.
Yours in style, Studio 88 Customer Service
I have been advised that you spoke to our cash up accounts department and they advised you at the time that we had not received the funds in question and that they would most likely be held in your banks merchant suspense account.
My suggestion would be for you to go to Capitec bank with your query for them to investigate the transactions further.
Yours in style, Studio 88 Customer Service
Best regards,
HL
Hlonie L's updateReviewer Update
02 May 2019, 14:43will do thank you
HL
Hlonie L's update02 May 2019, 14:43
Reviewer Update
will do thank you