False advertising / online site pathetic / shocking service
False advertising
Advertising product online for side step and studio 88 ( same retail group etc ) yet no ability to purchase online secondly the product advertised is not in stores
Why would any business advertise product online whereby you can’t purchasr and secondly is not readily available in all stores
Thirdly the is no ability to search on the site to acquire where the advertised items are available in term of thier stores nationally
I went all the way to pine crest mall Durban to purchase only to find not one of the items I saw online were in store to purchase
I then emailed twice to studio 88 to find where I can purchase in Durban and have no response what so ever
It’s pathetic that they false advertising online and even worse they can’t assit customers who actually want to buy thier product
Shocking
Helpful (0)
Replies (7)0
Replies (7)
Studio 88's replyOfficial
29 Apr 2019, 06:19Dear Tyler
Thank you for your comment. Studio 88 and Side Step currently do not offer an eCommerce option on their websites but are currently online catalogs. They will be offering eCommerce in the near future - you will be able to tell that we offer online shopping when viewing the shopping basket icon on the top right hand corner of the website.
As you have indicated that you have sent an email, our customer service follow up and contact you. Please note that due to the public holidays the response might therefore have been delayed.
Yours in style, Studio 88 Customer Service
Thank you for your comment. Studio 88 and Side Step currently do not offer an eCommerce option on their websites but are currently online catalogs. They will be offering eCommerce in the near future - you will be able to tell that we offer online shopping when viewing the shopping basket icon on the top right hand corner of the website.
As you have indicated that you have sent an email, our customer service follow up and contact you. Please note that due to the public holidays the response might therefore have been delayed.
Yours in style, Studio 88 Customer Service
Studio 88's reply29 Apr 2019, 06:19
Official
Dear Tyler
Thank you for your comment. Studio 88 and Side Step currently do not offer an eCommerce option on their websites but are currently online catalogs. They will be offering eCommerce in the near future - you will be able to tell that we offer online shopping when viewing the shopping basket icon on the top right hand corner of the website.
As you have indicated that you have sent an email, our customer service follow up and contact you. Please note that due to the public holidays the response might therefore have been delayed.
Yours in style, Studio 88 Customer Service
Thank you for your comment. Studio 88 and Side Step currently do not offer an eCommerce option on their websites but are currently online catalogs. They will be offering eCommerce in the near future - you will be able to tell that we offer online shopping when viewing the shopping basket icon on the top right hand corner of the website.
As you have indicated that you have sent an email, our customer service follow up and contact you. Please note that due to the public holidays the response might therefore have been delayed.
Yours in style, Studio 88 Customer Service
Studio 88's replyOfficial
29 Apr 2019, 11:17Dear Tyler
Just an update on your query. We received your email on Friday afternoon, client service did respond requesting what the shoe size was you were looking for. We have also tried to contact you via your cell phone but it went to voicemail. Please can you supply us with the outstanding details in order to assist you?
Yours in style, Studio 88 Customer Service
Just an update on your query. We received your email on Friday afternoon, client service did respond requesting what the shoe size was you were looking for. We have also tried to contact you via your cell phone but it went to voicemail. Please can you supply us with the outstanding details in order to assist you?
Yours in style, Studio 88 Customer Service
Studio 88's reply29 Apr 2019, 11:17
Official
Dear Tyler
Just an update on your query. We received your email on Friday afternoon, client service did respond requesting what the shoe size was you were looking for. We have also tried to contact you via your cell phone but it went to voicemail. Please can you supply us with the outstanding details in order to assist you?
Yours in style, Studio 88 Customer Service
Just an update on your query. We received your email on Friday afternoon, client service did respond requesting what the shoe size was you were looking for. We have also tried to contact you via your cell phone but it went to voicemail. Please can you supply us with the outstanding details in order to assist you?
Yours in style, Studio 88 Customer Service
's updateReviewer Update
29 Apr 2019, 11:38No no no you guys are clueless no one rep**** to my email you are mistaken my email had nothing to do with any shoe size
You are getting mixed up here
Call me ********** 734
's update29 Apr 2019, 11:38
Reviewer Update
No no no you guys are clueless no one rep**** to my email you are mistaken my email had nothing to do with any shoe size
You are getting mixed up here
Call me ********** 734
Studio 88's replyOfficial
29 Apr 2019, 16:17Dear Tyler
We are calling your and it's going to voicemail, we would really like to assist.
Yours in style, Studio 88 Customer Service
We are calling your and it's going to voicemail, we would really like to assist.
Yours in style, Studio 88 Customer Service
Studio 88's reply29 Apr 2019, 16:17
Official
Dear Tyler
We are calling your and it's going to voicemail, we would really like to assist.
Yours in style, Studio 88 Customer Service
We are calling your and it's going to voicemail, we would really like to assist.
Yours in style, Studio 88 Customer Service
Studio 88's replyOfficial
29 Apr 2019, 16:32Dear Tyler
I believe Renee managed to get hold of you. As mentioned the site is not eCommerce at this time and therefore we do not display sizes. Unfortunately not all the product you have selected is at one store, she will do her best to source the stock from various stores. We appreciate your patience.
Yours in style, Studio 88 Customer Service
I believe Renee managed to get hold of you. As mentioned the site is not eCommerce at this time and therefore we do not display sizes. Unfortunately not all the product you have selected is at one store, she will do her best to source the stock from various stores. We appreciate your patience.
Yours in style, Studio 88 Customer Service
Studio 88's reply29 Apr 2019, 16:32
Official
Dear Tyler
I believe Renee managed to get hold of you. As mentioned the site is not eCommerce at this time and therefore we do not display sizes. Unfortunately not all the product you have selected is at one store, she will do her best to source the stock from various stores. We appreciate your patience.
Yours in style, Studio 88 Customer Service
I believe Renee managed to get hold of you. As mentioned the site is not eCommerce at this time and therefore we do not display sizes. Unfortunately not all the product you have selected is at one store, she will do her best to source the stock from various stores. We appreciate your patience.
Yours in style, Studio 88 Customer Service
Studio 88's replyOfficial
24 May 2019, 12:37Hi Tyler
Renee has been unable to contact you to advise you that your products are waiting for you at the store.
Yours in style, Studio 88 Customer Service
Renee has been unable to contact you to advise you that your products are waiting for you at the store.
Yours in style, Studio 88 Customer Service
Studio 88's reply24 May 2019, 12:37
Official
Hi Tyler
Renee has been unable to contact you to advise you that your products are waiting for you at the store.
Yours in style, Studio 88 Customer Service
Renee has been unable to contact you to advise you that your products are waiting for you at the store.
Yours in style, Studio 88 Customer Service
Studio 88's replyOfficial
30 May 2019, 12:29Hi Tyler
Should we not hear from you by Friday 31 May, the items specifically kept aside from you will be placed back into the store inventory and we can no longer guarantee their availability.
Yours in style, Studio 88 Customer Service
Should we not hear from you by Friday 31 May, the items specifically kept aside from you will be placed back into the store inventory and we can no longer guarantee their availability.
Yours in style, Studio 88 Customer Service
Studio 88's reply30 May 2019, 12:29
Official
Hi Tyler
Should we not hear from you by Friday 31 May, the items specifically kept aside from you will be placed back into the store inventory and we can no longer guarantee their availability.
Yours in style, Studio 88 Customer Service
Should we not hear from you by Friday 31 May, the items specifically kept aside from you will be placed back into the store inventory and we can no longer guarantee their availability.
Yours in style, Studio 88 Customer Service