TM
Tebogo M

1 reviews | Active since Jan 2025

27 Jan 2025, 21:47

Exchange

I bought my daughter sneakers from studio 88 Clearwater mall on the 31 December 2024 I took the ones from display as it was the last pair and they were a bit dirty and i didn't mind taking them only to find out that the sneakers were small i took them back to the store I was told that the sneakers looks like they were worn of which i go them from the store dirty. I was told to come during the week and talk to the manager of which some of us are working like they are. I explained that i can't come during the week as I'll be at work I was them told that they will escalate the matter to head office and they will call me to inform me what head office said and still even now no call nothing...this is *** service honestly

0
Replies (3)
Studio 88
Studio 88's reply28 Jan 2025, 07:46
Official
Dear Tebogo,

Thank you for your message. It has been sent to the Regional Manager; we apologize for any inconvenience caused. 

Yours in style, 
Studio 88
TM
Tebogo M's update30 Jan 2025, 22:36
Reviewer Update
The regional manager did nothing about the issue i want my money please take back your sneakers since well we not being taken seriously
Studio 88
Studio 88's reply31 Jan 2025, 09:35
Official
 We sincerely apologize for the inconvenience caused. Please visit the store tomorrow, and we will be happy to process your refund.