kM
kubendran M

1 reviews | Active since Jul 2015

10 Dec 2024, 18:04

Dissatisfied Studio 88... Terrible service...

I purchased a Pair of Le Coq Sportif Soccer boots from Studio 88 in Springfield Park last month and I used it twice a week playing socially. Unfortunately the boots is great but the studs on both the pairs broke off after a month of use. I took it to the store spoke to 2 sales assistant and then they referred me to the manager. The manager phoned the regional manager and sent pics of the defected soccer boots and being a weekend they promised to get back to me the Next day which was a Monday...I was told to leave behind the soccer boots and my proof of purchase and they will get in contact with me. It's been 9 days now... No phone calls nothing... What makes it worse is that the phone numbers that they have are non existant... I have been trying to get hold of them but to no joy... It's rely frustrating to pay money for something and only get use of it for a month..I am extremely disappointed with this service...Please get in contact with me... I have left 2 contact numbers..

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Replies (4)
Studio 88
Studio 88's reply11 Dec 2024, 08:23
Official
Dear Kubendran,

Thank you for taking the time to send this message. We apologise for any inconvenience caused, our Customer Service will be in contact with you to see where and how best they can assist. 


Yours in style, 
Studio 88 Customer Service
kM
kubendran M's update12 Dec 2024, 09:19
Reviewer Update
Still no contact from Studio 88....been another whole day. Watsapp me or contact me
Studio 88
Studio 88's reply13 Dec 2024, 08:31
Official
Good day Kubendran,

We are following up on the escalation. Your patience is appreciated. 

Yours in style, 
Studio 88 Customer Service

kM
kubendran M's update15 Dec 2024, 02:23
Reviewer Update
Hi how long does it take to look at a product and decide if the product is defected or not... Yourll have the item.. Look at it and decided if you going to refund. Exchange or not... It's simple... The biggest irratation is for me to get in contact with that store is like..... Try getting a hold of the store through the contact numbers and check if you can get through... Thats my problem... So everytime there a problem this is the Studio 88 source of customer care... Through hello Peter... Instead of replying here contact us.... It's simple