1 reviews | Active since Oct 2020
Dissapointed customer
I purchased a GTI leather Jacket from 808 on 20th June. I can literally count on my one hand how many times i wore it. On the 8th October I return to the same Studio 808 with the jacket as the leather is peeling from the jacket. I then speak to Fikiswa (store manager) who then advised me she will need to speak to the store manager as the manager is somewhere in the mall. She then eventually got off her phone with whoever it was and took pictures of the jacket and said she will get back to me in 24/48 hours i called 10th Monday and 11th tuesday for feedback as i want my money refunded then on wednesday i called again and she was very irritated and told me not too call again she will get back to me with feedback. What happened to customer service? This query is being delayed why?
I want this resolved!
thank you for the post, we will contact the relevant team and ask them to reach out to you as soon as possible to resolve.
regards
thank you for the post, we will contact the relevant team and ask them to reach out to you as soon as possible to resolve.
regards
I send Proof as requested by Fikiswe she then has to forward to her Regional Manager Hannes Van Tonder. Fikiswe says once I send the proof I can come and collect my refund.
I get to the store and I am told proof was sent to Head office and only if they approve can I be assisted. If?
The incompetence is real!!! Why was I told one thing telephonically and another thing in store????
This is truly a delay in resolving my query. And the resolution is very simple. You sold me a ****ty product so take it back and refund me.
In addition I have been to the store on more than one occassion and made numerous calls and all you do is apologize.
Send you staff for soft skills, processes & first query resolution.
I will take the matter further if this query is not flagged as urgent and escalated to whoever makes the call to approve.
I send Proof as requested by Fikiswe she then has to forward to her Regional Manager Hannes Van Tonder. Fikiswe says once I send the proof I can come and collect my refund.
I get to the store and I am told proof was sent to Head office and only if they approve can I be assisted. If?
The incompetence is real!!! Why was I told one thing telephonically and another thing in store????
This is truly a delay in resolving my query. And the resolution is very simple. You sold me a ****ty product so take it back and refund me.
In addition I have been to the store on more than one occassion and made numerous calls and all you do is apologize.
Send you staff for soft skills, processes & first query resolution.
I will take the matter further if this query is not flagged as urgent and escalated to whoever makes the call to approve.