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Mpho M
1 reviews | Active since Jan 2019
20 Jan 2019, 09:20
Disappointing customer service
Disappointed service I have been trying to buy a items of the studio 88 website. It gives you a contact us email where you'll send them a product number and size. I've done that before, having contacted Renee who first said that's old stock which they done have any more. Which I asked why is it advertised if you guys don't have any more, to such u didn't receive a reply. Went online a couple months later sent another email with new product I was interested in, in December got no reply, had to send a follow up , to get the same reply that, what's online is old stock. This defeats the purpose of having website or someone who is assigned to assist but is lazy to...
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Studio 88's replyOfficial
21 Jan 2019, 08:51Hi Mpho
Thank you for your message.
The website is not linked to the stores and therefore the stock levels are not real-time based on sales. The high level of trade at stores in November and December unfortunately would make this situation even more common. As we are a fashion retailer we are constantly adding new styles and colors to our store assortment and therefore in many cases do not repeat inputs but rather opt for newness and freshness.
Our customer service will be in contact with you to see if they can assist but as mentioned, stock might be sold out.
Yours in style, Studio 88 Team
Thank you for your message.
The website is not linked to the stores and therefore the stock levels are not real-time based on sales. The high level of trade at stores in November and December unfortunately would make this situation even more common. As we are a fashion retailer we are constantly adding new styles and colors to our store assortment and therefore in many cases do not repeat inputs but rather opt for newness and freshness.
Our customer service will be in contact with you to see if they can assist but as mentioned, stock might be sold out.
Yours in style, Studio 88 Team
Best regards,
Studio 88's reply21 Jan 2019, 08:51
Official
Hi Mpho
Thank you for your message.
The website is not linked to the stores and therefore the stock levels are not real-time based on sales. The high level of trade at stores in November and December unfortunately would make this situation even more common. As we are a fashion retailer we are constantly adding new styles and colors to our store assortment and therefore in many cases do not repeat inputs but rather opt for newness and freshness.
Our customer service will be in contact with you to see if they can assist but as mentioned, stock might be sold out.
Yours in style, Studio 88 Team
Thank you for your message.
The website is not linked to the stores and therefore the stock levels are not real-time based on sales. The high level of trade at stores in November and December unfortunately would make this situation even more common. As we are a fashion retailer we are constantly adding new styles and colors to our store assortment and therefore in many cases do not repeat inputs but rather opt for newness and freshness.
Our customer service will be in contact with you to see if they can assist but as mentioned, stock might be sold out.
Yours in style, Studio 88 Team
Best regards,