disappointed

i bought a sneaker not even 6 months ago and it has already broken whereby the side of the sneaker has broken off from the sole of the shoe. i am highly disappointd. i checked online as to what the refund policy is and it clearly states if its within 6 months they will do an exchange or a full refund however the information on their website is not true. when i called the store they send i should send pictures wich they will forward to their regional manager who will be the one who decides what will be done (and goodness only knows how long that process will take). So two different policies......does this make any sense at all????? this all leaves a sour taste in my mouth