Delayed refund.

Placed an order online on the 6/11/2025 to only be notified the next day on the 7/11/2025 that an item in my order is out of stock and then I asked to be refunded, my response wasn’t acknowledged at first, then only when I asked for my request to be acknowledged they then said my refund has been handed over to their finance department for processing on the 11/11/2025 and funds would take 1-2 days to reflect, then on the 19/11/2025 I called them since there’s no update on my funds only for them to process my refund then when on the phone with them and nothing still, until I called again on the 26/11/2025 to be notified that my refund was only processed on the 19/11/2025 and they are waiting for the CFO to release the funds and to this day 28/11/2025 nothing in my bank account from them, 3weeks later, I should’ve went in store and walked out with my money immediately, such incompetence should not be tolerated.