Defected an **** shoes, no response

Good day

I bought a new balance sneaker from your store in cape town for R1399, an that was in december. In the month of February i started seeing lots of defects an stitching coming loose. I photographed these defects an sent them too Renee van kromberg. She advised me to take the shoes in question to the store i bought it an they will send it forth to her. Currently your company has my shoes which is my money for the last 2 weeks. I do understand protocol has to be done in company policy, but you cannot tel me that you need 2 weeks to look at a shoe an see the product is defected. This was my very first buy at your store, an unfortunately that will be my last as well. Im a very avid sneaker buyer, an buy from all over the world. I bought those sneakers for a reason, now im sittin out of pocket money an no sneaker. If need be, i will bringing this to light with the ombudsmen, as i feel the product you sold me was **** an defected. Ive tried being reasonable an let the process continue its course, but your company has not step up to the plate.