CUSTOMERS ****** phone by an Employee who got suspended ironically at Studio88.

On 23 December 2022 my phone was ****** in one of your stores located in Kempton Park by one of your employees. I asked to view the surveillance cameras and was told you do not have any by your security guard.

Early January I went with my dad to the store again to confirm actually there are no cameras , upon our arrival we spoke to the assistant manager there who confirmed there are no cameras. My father asked what the store policies are regarding customer losses and the assistant manager could not respond to that question. Further into the conversation, the assistant manager told me and my dad that everyone that was working there was fired including the manager due to theft and loss of stock.

My dad called your head office to lodge a complaint. We spoke to a lady who advised us to open a case before you can do your own personal investigation( who was rude and impatient. Her name was "Renee")

I did that and submitted the case number to one of the workers who was assisting me on this matter via email . This time it was a gentlemen(Jaysom) who was returning to our calls and I explained to him what happened. I started communicating with him via email.

I sent in my statement via email and he told me he will forward the matter to your HR department. 14 days back I emailed him after waiting over two weeks to get some sort of communication from your HR department and told him i'm yet to hear from your HR department and he said he will enquire about updates on my complaint.

Yesterday I emailed Jayson because he did not get back to me. I'm still waiting for his response. When we would talk he would immediately respond and now all of a sudden he's disappeared into thin air.

I sent an email yet again to your customer service today 24 February and they called me .I spoke to Juane( that's if that's her real name because when i asked for her name, she said "you wanna go to hello Peter" , yes Juane I'm here on hello Peter as a furious customer. Juane who highlighted she's from the HR department said my statement was not enough because I did not provide names of the employees and two there's no evidence .i responded to say that I do not have names because no one was wearing tags and if name tags would be of relevance why don't they make sure their employees have tags. Secondly there's no evidence because there are no cameras. I asked her if it was to happen that another customer loses something in the store will they be told the exact same thing . I asked her why doesn't the store have surveillance cameras because every store should have , she responded to say "Why don't I sponsor them" and threatened to hang up the call for being angry about her asking me for names I wouldn't know unless I was a psychic. She said that the people got suspended and failed to disclose why. If it's due to loss of stock and theft that the assistant manager highlighted she knows what that would mean for my case and complaint.

What I fail to understand is the sudden suspension of your workers and managers due to theft and loss of stock because it raises questions of how much stock was lost , why wasn't the regional manager aware of the first initial stock loss and why everyone was fired so sudden? This proves the incompetence of your manager , your regional manager who failed to inform your exact same *********** HR department about the stuff you hired who proved to be opportunist ,who stole from the store and your customers. So now the store has acted to protect themselves against these ****** by firing them and yet your customers will see their way through ?

Had it been a white person , you would have attended to them because a white person won't be careless like me and most certainly your employees would be ******. Yes I said it .If it was a white person, you would have compensated them and ran to their rescue.

I called customer complaints and explained to them everything , they asked for proof of purchase for my phone and all sorts of communication I have had with everyone at studio88.