Customer service

Good day.

Hope all is well.

I am not happy with the service I got at your Golden walk branches. I bought a two piece set on the 1st of October 2024 and lost my receipt and went back on the 20th of October asked if it’s possible for me to come and exchange sizes . They said they’ll check on the system for my receipt I must come with the set. I went back today with the set went straight to the males sales consultant that said I must come with everything and he said they do it but he’s not the one he is going to help me with the exchange. He referred me to one of the ladies at the service desk as he explained everything to the lady and the lady answered with attitude that I need to have the receipt and the male kept saying she can do it with contacting the head office but she wasn’t interested. The male asked me to write down my details and they say I bought the set so he can contact me with everything and went to assist other customers said when I’m done I must give the lady everything. The lady had no interest in assisting me nor taking my details she waiting for customers that were coming to pay before she could give me attention.

I didn’t catch her name but I think she’s the store manager or assistant manger

At this point I don’t know what to do cause I was following the instructions they said I must do.