Customer

On the 21st of this month I went into the store to buy my son a Golf t-shirt only to find small sizes then I asked a sales assistant and he said it’s the only sizes left and then I decided to fit it and it was a fitting size but will be too small early but because I needed it for tomorrow decided to buy it but when I was browsing at the mall I found the perfect size for him then I decided to refund it. Upon arrival I found Store manager Mxolisi then I told him I wanted to refund he asked me why and I told him about the size then he asked if they checked for me and I said yes then he told me to wait in the queue for my turn. When I got to the till I told the till the lady assisting me asked me why and I told her about the size even the question was very rude and I told her that it’s the size then she said “ but you are the one who bought this so why didn’t you see that it’s small “ I then kept quiet I guess she saw that as a sigh to start talking and shouting at me the she said I must write down my name and number after that she started again shouting at me and then the store manager came and asked her why she was shouting and still she was back chatting, shouting and yelling being very rude and she was asked to apologise then she refused kept shouting and yelling. The store manager asked her to keep quiet and apologise and she refused. I tried calling head office but their numbers didn’t go through it then I called the store I spoke to the manager and he said she will call me and apologise and again she was rude and refused to apologise. I’m very angry and sad that this is the kind of service we receive at our stores. I received this appalling service by the lady named Nombuso at Sam Ntuli mall.