FS
Fatma S
1 reviews | Active since Sept 2020
13 Sept 2020, 10:21
Complaint
I was at studio 88 Southgate, I had the worse experience while I was trying to return an item.. I was assisted by Tshepo & Xolani which I believe it's not their real names but I was told there is no refund at studio 88 untill I asked them to call the regional manager, only then I was assisted.
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Studio 88's replyOfficial
13 Sept 2020, 12:47Dear Fatma
We thank you for raising this issue with us and sincerely apologize for the poor level of service you have received in our Southgate store. Studio 88 stores do offer refunds, conditional that a valid receipt is presented and the items condition is the same as when purchased, as well as returns are made within a reasonable period of time from the date of purchase. We will raise the matter with Management to ensure that the matter is addressed appropriately and effectively.
We thank you for your continued support.
Yours in Style, Studio 88 Customer Service.
We thank you for raising this issue with us and sincerely apologize for the poor level of service you have received in our Southgate store. Studio 88 stores do offer refunds, conditional that a valid receipt is presented and the items condition is the same as when purchased, as well as returns are made within a reasonable period of time from the date of purchase. We will raise the matter with Management to ensure that the matter is addressed appropriately and effectively.
We thank you for your continued support.
Yours in Style, Studio 88 Customer Service.
Best regards,
Studio 88's reply13 Sept 2020, 12:47
Official
Dear Fatma
We thank you for raising this issue with us and sincerely apologize for the poor level of service you have received in our Southgate store. Studio 88 stores do offer refunds, conditional that a valid receipt is presented and the items condition is the same as when purchased, as well as returns are made within a reasonable period of time from the date of purchase. We will raise the matter with Management to ensure that the matter is addressed appropriately and effectively.
We thank you for your continued support.
Yours in Style, Studio 88 Customer Service.
We thank you for raising this issue with us and sincerely apologize for the poor level of service you have received in our Southgate store. Studio 88 stores do offer refunds, conditional that a valid receipt is presented and the items condition is the same as when purchased, as well as returns are made within a reasonable period of time from the date of purchase. We will raise the matter with Management to ensure that the matter is addressed appropriately and effectively.
We thank you for your continued support.
Yours in Style, Studio 88 Customer Service.
Best regards,