Complaint

Went to studio 88 in menlyn mall to purchase a pair of sneakers, however the size did not fit. I then decided to go to studio 88 in pta CBD Finbond mutal building on 20/12/22 at +/- 10H30 and the manager told me they cannot refund me as the shoes are exclusive and they don't have them in store. I went to another store in pta CBD JSL buildings on 20/12/22 at +/-15H00 and they told me the same story. I then went back to menlyn on 26/12/22 at +/-15H00 then I asked to look around maybe I might find something I liked then when I ddnt, I then asked for a refund then they told me with a straight face that they did not have money, they had already had more than 3 refunds and the store is dry and there were no customers, I told them it's fine they can tranfer it back to my account then they told me it's not allowed as per store rules. I left the store to do some shopping then returned at 17H00 and I was told that they still didn't have money when the money reaches a certain amount they bank it. I told them I would wait for a customer to come and buy then they said OK and they continued talking to one another, laughing making a fool out of me I had to wait 30 minutes till I asked for the manager then he proceeded with the refund transaction with no hassle. I never endured such disrespect in my life, I will never return to any studio 88 stores whatsoever I'm really dissapointed, angry, devalued as a customer and my time have been wasted I really do not appreciate such service. The most annoying thing is I went to three stores and they treated me with the same disrespect.