RM
Reyaad M
1 reviews | Active since May 2018
26 Sept 2023, 16:38
Cannot get a Refund "we don't have cash to refund you with"
Im so tired of Studio 88. Trying to return it to get a refund is one hell of a mission. I now went to 6 different stores and i get the same ******* response "we dont have cash"
I dont see why the refund cannot be done back to the card you bought it with like all others stores does.
I now have 2 days left to return this or it will be over 30 days and i will have to keep an item that I do not want.
The service from your stores are real bad. I will never purchase anything from Studio 88 again.
Helpful (0)
Replies (3)0
Replies (3)
Studio 88's replyOfficial
27 Sept 2023, 08:00 Dear Reyaad,
Thank you for reporting this unfortunate incident to us and we apologise for any inconvenience caused. This matter will be referred to management as a matter of urgency. It is our store policy that we do not refund with card payment only cash.
Please let us know which is the closet store to you where you will return the item.
Yours in style, Studio 88 Customer Service
Thank you for reporting this unfortunate incident to us and we apologise for any inconvenience caused. This matter will be referred to management as a matter of urgency. It is our store policy that we do not refund with card payment only cash.
Please let us know which is the closet store to you where you will return the item.
Yours in style, Studio 88 Customer Service
Studio 88's reply27 Sept 2023, 08:00
Official
Dear Reyaad,
Thank you for reporting this unfortunate incident to us and we apologise for any inconvenience caused. This matter will be referred to management as a matter of urgency. It is our store policy that we do not refund with card payment only cash.
Please let us know which is the closet store to you where you will return the item.
Yours in style, Studio 88 Customer Service
Thank you for reporting this unfortunate incident to us and we apologise for any inconvenience caused. This matter will be referred to management as a matter of urgency. It is our store policy that we do not refund with card payment only cash.
Please let us know which is the closet store to you where you will return the item.
Yours in style, Studio 88 Customer Service
RM
Reyaad M's updateReviewer Update
27 Sept 2023, 08:19Yesterday I was at Mall of Africa. Again I was told "we dont have cash". I then went later on in the day and then i was told that I need to return it to the store I bought the item from. The person handling the Till told me that the manager had a issue with refunds on items from other stores.
He showed no interest in assisting me and told me the new rules is that you need to return it to the store you bought it from period.
He showed no interest in assisting me and told me the new rules is that you need to return it to the store you bought it from period.
RM
Reyaad M's update27 Sept 2023, 08:19
Reviewer Update
Yesterday I was at Mall of Africa. Again I was told "we dont have cash". I then went later on in the day and then i was told that I need to return it to the store I bought the item from. The person handling the Till told me that the manager had a issue with refunds on items from other stores.
He showed no interest in assisting me and told me the new rules is that you need to return it to the store you bought it from period.
He showed no interest in assisting me and told me the new rules is that you need to return it to the store you bought it from period.
Studio 88's replyOfficial
27 Sept 2023, 08:30Thank you for this information Reyaad. We have referred the matter to management.
Yours in style, Studio 88 Customer Service
Yours in style, Studio 88 Customer Service
Studio 88's reply27 Sept 2023, 08:30
Official
Thank you for this information Reyaad. We have referred the matter to management.
Yours in style, Studio 88 Customer Service
Yours in style, Studio 88 Customer Service