1 reviews | Active since Apr 2020
Big Online ****!
Dealing with Renee Van Kramberg has been a horrible experience up to this far. Not only is this individual unprofessional but also unreliable and a ****. Still waiting for my parcel that was placed on the 20th of November way before Black Friday. Order ST-***. Renee asked for my contact number and I rep**** immediately. After no acknowledgment and no communication on his/ her end I decided to ask about the progress of my order and their reply was “ I there tried calling you the parcel must go back to Pargo and I need to book a Collection.” This is an outright lie! No missed call or voicemail on my phone and there’s been no communication ever since. No replies to my email and I can’t even track my parcel, the error message that I get is parcel doesn’t exist. Not sure how this individual got this job as it is clear that they lack basic skills like replying to emails and resolving simple issues. Looks like I’ve been ****med and I’ve sunk close to 3k on this order. Please do yourself a favour and don’t bother with trying to order online on this ***** studio88 website.
We sincerely apologize for inconvenience caused with your order and the lack of sufficient information supp**** to you. We understand fully your frustration and upset as this is not the experience we wish to provide to our customers. We can confirm your Order # ST-*** was placed on Nov 20, 2021, 5:23:44 PM and you requested Pargo delivery to Best Home and Electric - Krugersdorp. Our customer service agent Renee was supp**** with the tracking number PAR*** for Pargo, however your package was sent with Fast & Furious courier instead on the 11/22/2021 at 16:14:15 with tracking number STU***. Renee was not informed of the update and was unable to provide this communication to you at the time, this was an internal communication error and we sincerely apologize for this.
We have checked your tracking on Fast & Furious and can confirm that they had two delivery fails, the first 11/24/2021 05:21:34 and the second on 11/26/2021 04:32:10. They were unable to contact you as a contact number was not supp**** on your online order. We will be contacting them to request the order be sent back to our Head Office as we were unfortunately unaware of the two failed deliveries. Please confirm if you wish to receive a full refund on your order, or if you would like and alternative package to be re-sent to your delivery address.
We appreciate your feedback and support.
Studio 88 Online
Best regards,
We sincerely apologize for inconvenience caused with your order and the lack of sufficient information supp**** to you. We understand fully your frustration and upset as this is not the experience we wish to provide to our customers. We can confirm your Order # ST-*** was placed on Nov 20, 2021, 5:23:44 PM and you requested Pargo delivery to Best Home and Electric - Krugersdorp. Our customer service agent Renee was supp**** with the tracking number PAR*** for Pargo, however your package was sent with Fast & Furious courier instead on the 11/22/2021 at 16:14:15 with tracking number STU***. Renee was not informed of the update and was unable to provide this communication to you at the time, this was an internal communication error and we sincerely apologize for this.
We have checked your tracking on Fast & Furious and can confirm that they had two delivery fails, the first 11/24/2021 05:21:34 and the second on 11/26/2021 04:32:10. They were unable to contact you as a contact number was not supp**** on your online order. We will be contacting them to request the order be sent back to our Head Office as we were unfortunately unaware of the two failed deliveries. Please confirm if you wish to receive a full refund on your order, or if you would like and alternative package to be re-sent to your delivery address.
We appreciate your feedback and support.
Studio 88 Online
Best regards,