JW
Jeanette W
1 reviews | Active since Feb 2021
02 Dec 2021, 10:10
Bad service
Sunday the 29th November I bought sneakers online for my son. It is the 2nd of December I have received no payment confirmation. I contacted them numerous times and they said it will reflect after 24 hours. It is 4 days already. People be warned do not buy online. They do not want to refund me they do not respond on their emails after I sent them proof of payment.
Helpful (0)
Replies (3)0
Replies (3)
Studio 88's replyOfficial
02 Dec 2021, 11:13Hi Jeanette, thank you so much for bringing this to our attention. We would like to apologize for your online shopping experience. We have sent your query to our customer service team and someone will be in contact shortly to resolve the issue. Yours in Style, The Studio 88 Team
Studio 88's reply02 Dec 2021, 11:13
Official
Hi Jeanette, thank you so much for bringing this to our attention. We would like to apologize for your online shopping experience. We have sent your query to our customer service team and someone will be in contact shortly to resolve the issue. Yours in Style, The Studio 88 Team
JW
Jeanette W's updateReviewer Update
02 Dec 2021, 11:20I received that same response via the telephone. I want to see if you will come back to me
JW
Jeanette W's update02 Dec 2021, 11:20
Reviewer Update
I received that same response via the telephone. I want to see if you will come back to me
Studio 88's replyOfficial
02 Dec 2021, 12:31Good Afternoon Jeanette
Firstly I'd like to apologize for the poor service received. Our Customer Service representative should have discovered immediately that although your payment was successful VIA EFT, PayU did not send the success status back to our website, therefore the invoice was not created.
We have raised the invoice manually, and will pick and pack your order immediately, and send over night with the courier today.
Once again we truly apologize for the service level received, this is not the standard we hold ourselves to!
Trust you will have a lovely day further!
Firstly I'd like to apologize for the poor service received. Our Customer Service representative should have discovered immediately that although your payment was successful VIA EFT, PayU did not send the success status back to our website, therefore the invoice was not created.
We have raised the invoice manually, and will pick and pack your order immediately, and send over night with the courier today.
Once again we truly apologize for the service level received, this is not the standard we hold ourselves to!
Trust you will have a lovely day further!
Studio 88's reply02 Dec 2021, 12:31
Official
Good Afternoon Jeanette
Firstly I'd like to apologize for the poor service received. Our Customer Service representative should have discovered immediately that although your payment was successful VIA EFT, PayU did not send the success status back to our website, therefore the invoice was not created.
We have raised the invoice manually, and will pick and pack your order immediately, and send over night with the courier today.
Once again we truly apologize for the service level received, this is not the standard we hold ourselves to!
Trust you will have a lovely day further!
Firstly I'd like to apologize for the poor service received. Our Customer Service representative should have discovered immediately that although your payment was successful VIA EFT, PayU did not send the success status back to our website, therefore the invoice was not created.
We have raised the invoice manually, and will pick and pack your order immediately, and send over night with the courier today.
Once again we truly apologize for the service level received, this is not the standard we hold ourselves to!
Trust you will have a lovely day further!