Bad service.

I lay byed 4 Polo t-shirts and a Puma of Africa shoe on the 10nth of November.Unfortunately I lost the slip.On the 26th I went to pay the remaining balance only to find that the lay byed items was paid for by another customer on the 23rd of December. How did that happen?The manager couldn't give me clear answers.I need clarification on how a customer pays the remaining balance of lay byed items on top of a deposit of 850 that was paid by me.I believe that customer had to had prove that the lay bye was theirs.If she or he gave a slip as proof,how did that cashier help that customer without checking.Even .If the customer didn't have a slip, how did they know that the lay bye was made by that very same customer. How can those employees be so irresponsible?

I work in the retail sector,there has to be accountability. They were not aware about that mix up until I came to the store. The manager didn't know what to do.I asked if she can give me the contact number of her regional manager she refused. She only gave me the customer care contact number.Im very disappointed by service of this manager.

If there's a customer query it should be investigated.I think that manager should have acknowledged that the mistake was theirs,not mine.A customer shouldn't be the one calling customer care to raise a complain.The manager have reported this to her superior .I strongly believe that she could have handled this better.I haven't received any report from her. Now,what does this say about the service your give to your customers?This is unacceptable.

A customer should not have to suffer because of the negligence of ******** and *********** employees.