Bad service @ studio88 Northgate

Please be careful when you purchase shoes from studio88 a specifically for kids. I bought my 9 year old son All Star in June, after the boy has worn the shoes two times my mother notice that the shoe size are not the same size is 3&4. I went back to the store at Northgate where I bought them they told me to leave the shoes for their area manager to check. He took two weeks to come back to me and he came back with a story that he will not refund me or exchange the shoes because they have been used/ worn extensively and are beyond resale. Please be careful not to fall victim . the person who failed to help me is their so called area manager Jade.