BAD SERVICE

To whom it may concern

A week ago in the 9/08/18 I went to your branch in North Gate I saw a pair of Addis shoe and lived it unfortunately I didn't get my size I asked the assistant guy to locate Wich store has and he told me that only Mall of the South dlhas and the lady from there doesn't want to help him to IBT it to North Gate then I decided to purchase Manchester City Jersey for my friend, on Sat the 11/08/18 I went to your branch in Cosmo mall and guess what I found Adidas shoe and my size that the guy from North Gate said only Mall of the South has. This is very very poor service from your people, I love buying from Studio 88 but now the treatment I received was very disgusting. So I get to Cosmo City Mall and find my size I lay-by it plus a cab. Now I have Manchester City Jersey that I bought for a friend and he doesn't want it as he bought it somewhere else cheaper. Saturday the 18/08/18 I went back to Cosmo City to exchange the Jersey, but my request was I don't want the money back all I want is to return the Jersey and take that amount add on my products that I lay-byed but your people refused, *WHAT MUST I DO WITH THIS JERSEY? *WHY YOUR EMPLEE **** TO ME (North Gate)? *WHY CAN'T I RETURN BRAND NEW PRODUCT AND ADD ON MY LAY-BYED PRODUCTS IN YOUR STORE? *IS THIS HOW YOU TREAT YOUR CUSTOMERS? *I STOPPED BUYING FROM YOUR BRANCH IN RANDBURG CAUSE THEY USED TO BE OUT OF MY SIZE MOST OF THE TIME, NOW NORTH GATE LIES AND COSMO REFUSE TO HELP ME. THIS KIND OF SERVICE IS NOT ACCEPTABLE TOTALLY NOT ACCEPTABLE. THIS IS MY 2ND COMPLAINT THIS MONTH AND I HAVEN'T RECEIVED ANY REPLY ON THE FIRST ONE, WHICH LEAVES QUESTIONS IN MY MIND ABOUT YOUR SERVICES. I CAN'T KEEP THIS JERSEY AS I WON'T WEAR IT.