Bad Service.

Last December 2017 bought a Pair of Superga From their Jabulani Mall Store,wore them a couple of times hardly Five times to be specific and they just started to tear on the top and this is within a month of my buying them. Took them back to the store, at first was assisted by a Lady Called Dineo "Omdala" that`s how they refer to her at their store and she told that the Manager was not in so they wont be able to replace or refund me as her superiors needed to see it first and that I could not leave them at the store since they were to have a stock take, on that coming Wednesday. So I went back to the store to return them,that was a week later.... and was received by another Lady called Dineo But"Omncane"this time, she took the shoes back and was told that someone from Head Office will contact me with in a week, and no one contacted me, then went back to check up on them, so was told that they were not pick up as yet and The Manager was not available again and was promised that they will make sure that someone contacts me. So I gave them a call again last week to check again and they were still not picked up Futhi!

So whats the Purpose of a Store manager if they are constantly not available at the store and one can`t have their number to get a hold of them and it takes their staff over two months to resolve a query. So my question would be to the Group, is it your Manager that is *********** or the staff that you have at your stores. Since they themselves cant can`t do anything with out their Manager and why do you have one since they are never at the store. Sheshani Nisho if hindlela eniphatha amakhasimende wenu n***o So we can stop buying from you guyz!