NM
Nelani M

1 reviews | Active since Sept 2019

24 Dec 2021, 23:47

Bad experience at studio 88 atterbury

First time going in the store and what a horrible experience. I was assisted on the floor to choose a pair of converse takkies for 400. Paid for them snd Then told they made a mistake and that they were 650.they opened the till and gave me my 400 back And told me to go. Oh wow such bad service. Anyone reading this please save your self the trauma. Don't shop there. They don't know customer service

0
Replies (4)
Studio 88
Studio 88's reply28 Dec 2021, 08:36
Official
Dear Nelani

Thank you for your message.

It has been sent on to the Regional Manger for that store to investigate further.

We apologize for any inconvenience caused.

Stay safe, yours in style, Studio 88
NM
Nelani M's update28 Dec 2021, 10:16
Reviewer Update
Thank you. Looking forward to hearing back from the regional manager.
NM
Nelani M's update29 Dec 2021, 12:57
Reviewer Update
Thank you to Mr Mazibuko studio 88 Manager and his team. After receiving my feedback they acted promptly. I received the shoes at the price I saw of 400.and as a gesture of good will they gave me a free Nike cap. I am so happy. I will definitely shop there again. Thank you studio 88
Studio 88
Studio 88's reply29 Dec 2021, 13:24
Official
Dear Nelani

Thank you for your message, we are glad the error was corrected and that you are happy.

Stay safe, yours in style, Studio 88