SG
Sindi G

1 reviews | Active since Jul 2020

23 Jul 2020, 09:09

Bad experience

Not worth it Had a terrible experience and funny enough I had checked their reviews before purchasing. I bought sneakers and received 2 different sizes in my box as annoying as that was, I reach out to get the right product and it was only the 3rd time I reached out was when they called me. They fetched the product and I was told specifically by Shane that the product would get to me on the following Tuesday, Wednesday the latest. I waited the whole of Tuesday without leaving the house and the whole of Wednesday because their system doesn't give specifics and only after I emailed them on Wednesday they decided to call me the next day to tell me they don't have shoe in my size. I was told to send proof of payment, now these people haven't done anything to help me with this experience and I still have to do the extra work. They didn't keep contact with me about anything, their system sucks.

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Replies (1)
Studio 88
Studio 88's reply23 Jul 2020, 09:55
Official
Dear Sindi

Thank you for taking the time to send us this message, we are sorry to hear of your bad experience, and can assure you that this is not the norm. 

Shane has confirmed that he spoke to you earlier this morning and that we are to refund you for the sneakers. Please note that this can take 3 to 5 days to reflect in your account.

Your happiness is important to us and we hope you will give us a second chance, we apologise again that you did not receive the goods in the manner expected.

Keep safe, yours in style, Studio 88 Customer Service.