Bad customer service

On the 20th November 2025 I went to Studio 88 Mall of Africa to buy sneakers for my daughters. After selecting I went to the teller to pay. They scanned everything and after they gave me machine to pay. I did scan qr and payment was approved. After paying the guy is telling me that payment will reflect after few hours 🙃 I got confused and felt down same time as I came to buy and go. They called Manager and He told me that the teller was not supposed to allow me to pay using scan to pay, noting that will take 24 hours to reflect.

They took back the sneakers I was buying. On the 21st I went back late around 7pm, they told me that is not reflecting. Today the 23rd I went there and the teller lady told me that there's nothing they can do, I must send statement and ID to head office.

Total was R4556.95 for my sneakers that I have to use my petrol for 3 days to look for it.

Please help me to get my money back. I was not expecting such a mess from Studio 88