SM
Samkelo M

1 reviews | Active since Dec 2021

22 Dec 2021, 04:21

Bad Customer service

I placed two orders one on the 2nd on December (Nike Air force 1 )and the other one on the 7th (reebok). When i try to track my first order it say order could not be found but i can track my second order. I wrote several emails but no response. I called support centre and the lady said she will give ke feedback but i never heard from her. I just need my refund for both my orders because i want to wear those shoes by Christmas. I need my money back i will buy them elsewhere. Please refund Me! I am tired of waiting.

0
Replies (6)
Studio 88
Studio 88's reply22 Dec 2021, 07:46
Official
Dear Samkelo

Thank you for your message.

It will be directed to the Online and Customer Service Teams to assist with the refund.

Stay safe, yours in style, Studio 88
Studio 88
Studio 88's reply22 Dec 2021, 07:49
Official
Dear Samkelo

You did not mention either of the order numbers, please advise them so the team can assist with the refund.

Stay safe, yours in style, Studio 88
SM
Samkelo M's update22 Dec 2021, 08:03
Reviewer Update
#ST-***
#ST-***
SM
Samkelo M's update22 Dec 2021, 08:04
Reviewer Update
I Need My Refund ASAP Christmas Is In 2 Days
Studio 88
Studio 88's reply22 Dec 2021, 08:26
Official
Dear Samkelo

Thank you for the information, it will be passed on to the department.

Please note that once the refund is done, depending on your bank it can take anything from 3 - 14 days to reflect in your account.

Stay safe, yours in style, Studio 88
SM
Samkelo M's update27 Dec 2021, 06:02
Reviewer Update
Until today i have not yet been refunded! I Have been writing emails but no response!