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Boinelo G

1 reviews | Active since Jul 2020

15 Jul 2022, 17:10

Bad customer service

SKIPPER BAR VRYBURG

I am not happy with the customer service I received at the Vryburg Branch from Smangaliso who happened to be the store Manager.

I was there to laybye 2 identical pair of shoes and same size and there was only one size for me. He dismissed me and told me to go check at side step aside or studio 88 and that's when he heard that I wanted to laybye instead of paying cash. I could have laybed that one pair that was there but because he was so rude it was best that I left.

Very unfriendly and rude even to the staff working there. He does not belong in the customer facing sector.

May this issue be addressed!

0
Replies (5)
Studio 88
Studio 88's reply18 Jul 2022, 08:34
Official
Hi  Boinelo,

 Thank you for your message. We hear and acknowledge your Concern.
Your message has been sent  to the Regional Manager for that store to investigate further. 
We apologize for any inconvenience caused. 

Stay safe, yours in style,

 Studio 88
Studio 88
Studio 88's reply19 Jul 2022, 14:32
Official
Hi Boinelo, 

Please note that our Regional Manager has been trying to get a hold of you.
he has stated that he will be sending you an email soon in order to assist you.

please do not hesitate to contact us should  you need further assistance.

 Stay safe, yours in style,

 Studio 88
 
BG
Boinelo G's update20 Jul 2022, 02:11
Reviewer Update
Good day

There is no missed call on my phone from a number I dont know and still have not received any email. My alternate number is ***.

Hope to hear from you soon.

Thank you
BG
Boinelo G's update09 Aug 2022, 03:20
Reviewer Update
I would like to Thank Momo the regional manager for intervening in this matter and helped me get the shoes I wanted. Thank you for listening to my concerns and response.
Studio 88
Studio 88's reply10 Aug 2022, 08:12
Official
 Hi Boinelo, 

We are happy that your  concern was resolved.
Thank you for your patience.

please do not hesitate to contact us should  you need further assistance.

 Stay safe, yours in style,  Studio 88