Bad Customer experience

Am typing with a heavy heart. I did my Laybye around July Studio 88 Moruleng mall total amount was R1200 I paid R600 deposit. Because of uncer*****ies I faced I was not going to be able to pay the outstanding amount. I went to the store on the 14th October explained to them and the manager told me to come the following day as it was still in the morning they did not have enough cash it was around 11am. I did not go the following day but on the 25th October still I got the same story on the 27th again I was told the same thing that. On the 28th when I went there she pleaded with me that I should come on the 1st of November as the management will question why so many refunds because already she did for other customers.i told her that this Laybye is about to expire soon and she said she was aware and did a copy of the receipt I understood her and went on the 2nd of November when I got there I was told by the cashier that the Laybye has expired I have to wait for 7 days for them to call stock department to load it to the system. I was assisted by a guy and he said his name was Letlhogonolo but he was not wearing a name badge he told me the manager was not around as I was explaining to him the story . I left the store. Today the 5th of November I decided to call head office for assistance of which I got. The lady called me and rudely say how can I say that she's refusing with my "R600"??! We as customers think that when we call customer care they gonna get fired of which it was not even about that all I ever wanted was my money instead I got runarounds and insults at the end not even an apology. One thing that also raised a corncern she said there is no Letlhogonolo in the store that to me it shows that they are using **** names if they are not able to assist customers that is why they are not even wearing name badges. Am deeply saddened by this there was no need for her to be rude she could have apologized and moved on. Going forward Studio has lost me as a customer am also laying a complaint with Hello Peter that woman was so rude unnecessary. I hope she gets a re training on customer service together with her staff members.

Regards Ruth