BAD BAD BAD

Purchased tekkies from Vaal Mall. I was showed a pair of Tekkies which I told the lady, looked to much like men's shoes. She assured me it was uni***. I was in a hurry and we are from the eastern Cape. She assured me I can return it to another branch for a refund or exchange. When I got to the accommodation I saw it was indeed men's shoes. We left very early and stopped at Colesburg branch to which he said I can exchange but no refund, they don't have cash in premises. Every one I liked, there was none in my size. Stopped at Graaff Reinet, same story, not 1 in my size. Then WHEN I asked for a refund I was told they can only exchange, no refunds. Only at original store. They phoned the regional manager for authorization and he/she was suppose to call back in 2 minutes. 20 minutes later still nothing. They could not get a hold of this person nor does Vaal Mall phone number work. In the meantime someone reversed into our vehicle while waiting. We have been awake for 12 hours and still had 2hours ahead of us. I had to leave with my shoes. I am beyond upset. I was deceived and misinformed just so someone can make a sale. And now how is it my problem that your staff deceived people. How is it my problem That you don't have my sizes available at 2 stores. So why must this be my issue to not get a refund and due to bad service we suffered damages to our vehicle while waiting for your regional manager to call back and after 20 minutes still nothing. The shops I visited already stated they are quite. Your reviews are BAD except for the occasional 1 or 2. Don't you realise that all this is killing your business. I hope that you will resolve this as I will continue to share my experience until this is resolved and I be compensated