JM
Jabu Maneli-Kamana

1 reviews | Active since Jun 2020

04 Jun 2021, 09:17

Angry and unsatisfied customer.

On 21/05/17 my husband bought a shoe at Studio 88 Baywest, Port Elizabeth on the 26th he wore them to a function and later that day when I was tidying up the clothes we wore, I noticed the shoes were peeling off. The beautiful shiny layer was coming off and underneath was a dull and not so nice layer, on Tuesday we returned the shoe only to find the store closed due to the taxi strike we had that week.

On the 31st when we managed to return them we were told the manager was not around, and we had to wait for 20 minutes for her response and when she finally did we were told there's no money on the till, we should go and comeback. We left our contact details only to be called on the 1st to be told that they can't refund nor exchange because the shoe has been worn, and had it not been worn we wouldn't have known that it would turn out the way it did.

0
Replies (1)
Studio 88
Studio 88's reply04 Jun 2021, 10:11
Official
 Hello Jabu  - we are sorry to hear about this. Unfortunately sometimes we do not have sufficient money in the till due to mostly card transactions at our stores.

At Studio 88 we take product quality very seriously and can assure you that all our products are 100% authentic.   

Your query will be sent to our customer service team and someone will be in contact to resolve the issue shortly

Yours in Style, The Studio 88 Team