sS
sebatlelovm S

1 reviews | Active since Sept 2016

23 Sept 2017, 16:22

A bad service that i received from Studio 88 on a pair of Levi's . The bad service was not from the store but from the head office and how they price their stock.

I bought a pair of Levi's for my son, on the display the price had dropped from R420 to R200 mainly because the left shoe was on display and the colour had faded. I was even advised to buy a shoe spray to try and retain the original colour, because my son wanted the shoes I bought them. To my surprise when i got to the till the price had suddenly increased to R300 even on the condition the shoe was in. I'm not happy that i had to pay an extra R100 on top of buying the spray to rescue the colour of the shoe. I'm really disappointed at the service i got. Why change the price on the system when on the display its something else. I still made a lay-by of 2 All Stars,which I still need to finalise the payment next month....I'm seriously considering cancelling the lay-by.

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Replies (3)
Studio 88
Studio 88's reply23 Sept 2017, 18:03
Official

Dear Veronica

Thank you for bringing this to our attention. You should pay the price that is indicated on the item. I apologise for any inconvenience caused.

Please can you confirm which store you visited so that we can contact them to arrange the refund of R100.

Apologies once again.

All the bestime

Studio cares team.

sS
sebatlelovm S's update23 Sept 2017, 18:13
Reviewer Update
Good day Thank you for getting back to me. I went to Studio 88 Orange Farm. Their contact details are ********** . I'm very disappointed that it had to come to this before get assistance. How many more people had to pay ridiculous prices. Regards Veronica
Studio 88
Studio 88's reply23 Sept 2017, 19:48
Official

Thanks Veronica you might of received a response connectivity is acting up.

A Regional Manager will be in contact with you to resolve this. Once again our sincere apologies for any inconvenience caused. The persons will be reprimanded as our policy is the price on the ticket or box is the price you pay.

Warm greetings from Studio 88.